Visit the Garden
Visitor Information and reservations
For all planned events at the garden it is essential to make your reservation and payment in advance.
Making a Reservation
To make a reservation call the visitor information center at 91 420 04 38 Monday through Friday 9:00 a.m. - 2:00 p.m.
We also recommend that you inform the information center of any special needs you may have at the time of your reservation.
Confirmation of your Reservation
The Real Jardín Botánico will send the person responsible for the group a fax (91 420 01 57) entitled "reservation confirmation". Here you will find information about:
This document must be signed and returned by fax to the Garden along with proof of payment including the name of the organization or group that made the reservation at least a week in advance.
- The date of your reservation and the planned activity
- The price of the visit and your method of payment (only for guided visits)
- Rules of the planned activity
Changes and Cancelations
Any change to your reservation, including the date of your visit, the time of your visit, or the number of students should be done by phone as soon as you are aware of the change.
91 420 38, Monday - Friday 9:00 a.m. - 2:00 p.m.
Refunds will not be given in the case of cancelations.
Preparing for your visit
For both student and private groups (of up to 20 people) which include individuals who are not of age it is essential that the group is accompanied by a teacher or responsible adult.
Our outdoor activities will only be cancelled when weather conditions force us to close the garden. We recommend you bring appropriate clothing in case of weather changes during your visit (umbrella, raincoat...)
If a group cancels its reservations due to bad weather a refund will not be given.
All of our facilities have wheel chair and stroller access. We also have wheel chairs available for those who need them. We recommend that you inform the information and visitor center of any special needs you may have when making your reservation.
For some activities including those for both private and student groups, it is necessary to bring a writing utensil. (pencil, pen...)
Food and Drink
The Garden does not have a cafeteria but visitors can use vending machines located at the main entrance. There are no specific picnic areas and visitors can consume outside refreshments throughout the garden. We ask that when they leave, visitors treat our facilities and other visitors with respect and take their garbage with them.
The Garden does not provide bus parking for private or student groups. We ask groups that do take a bus to arrange to be dropped off and picked up in the Plaza de Murillo, located in el Paseo del Prado between the Royal Botanical Garden and the Prado Museum.
See: How to get here
Arriving at the Garden
Upon arrival, a group leader should identify themselves and the group at the entrance. Activities will begin at the designated hour and it is the responsibility of the group to arrive on time. Any delay will result in a shorter activity. Any delay more than 30 minutes will result in the cancellation of the activity and a refund will not be given.